(Senior) Consultant Customer Experience - Financial Services (w/m/d)

About this role

A full-time (Senior) Consultant role in EY Germany's CX Transformation team, working with banks and other financial firms. The work spans customer experience design (journeys, service blueprints, touchpoint improvements in sales and service), CRM and customer-data platforms with vendors such as Adobe and Microsoft, and data and AI use cases, from personalization to GenAI in service and sales, weighed up for benefit, risk and feasibility in a regulated setting. In projects, consultants prepare workshops, build presentations and decision papers. The team sits in München, Frankfurt, Berlin, Hamburg, Stuttgart, Köln and Düsseldorf. The posting is in German and is listed for graduates. Check the full posting for the detailed requirements. Full details and the application are on EY Germany's careers site.

This is a short summary written by Big4Events. The full description and the application form are on EY's site.